Ben Howe

BSc (Hons)

Chief Operating Officer

Term of Office: Ben joined the Society in March 2019

Independent: No as an Executive

Skills and experience:

Ben joined Cirencester Friendly in 2019 and was appointed Chief Operating Officer in November 2024. He previously served as Director of Strategy & Transformation, where he was responsible for establishing the Society’s change capability and delivering major programmes to improve efficiency, resilience and service quality. Drawing on more than 20 years’ experience across insurance, retail and technology, Ben has extensive expertise in delivering operational excellence, strategic growth and organisational transformation. As COO, Ben is responsible for Customer Operations, Technology, and Business Change & Transformation, as well as chairing the Society’s Consumer Duty Working Group.